Job: Senior Branch Manager Designate
Salary: £25,880 (OTE £33,000)
Bonus: Fantastic Annual bonus based on company performance
Hours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.
We are the UK’s favourite car-buying service and we are growing FAST! We have over 500 branches and are opening more sites each month
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.
Don't worry if you don't know anything about cars, we will teach you everything you need to know and so much more.
Responsibilities
As a Senior Branch Manager Designate with WBAC you will:
- First-and-foremost our Senior Branch Manger Designates must model high performance buying cars whilst also supporting the regional manager in driving performance.
- You are the main point of contact for our customers.
- Contact customers and prioritise your diary to achieve appointments and meet targets.
- Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments
- Always deliver exceptional customer service
- Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.
- Performing Branch Standard checks when visiting locations.
- Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
- Reporting any potential threat to the business to your Divisional Manager
- Ensuring all diaries/rotas are set up as per the company instruction.
- Ensuring all purchases are completed as per the company standard.
- Required to provide temporary cover within other regions in the Division.
- Complete all necessary tasks as set out by HR.
- Assist in the completion of purchases when require.
Requirements:
- A current full UK manual driving license
- Experience of working in a target driven environment
- Customer-focused with excellent communication skills and telephone manner
- Ability to work well under pressure and by yourself (lone working)
- Ability to organise and prioritise own workload
- Be able to build lasting relationships with clients/customers.
- Excellent administration and IT skills
Extra Benefits:
- Discounted Gym Membership
- Team social events budget available to all!
- Monthly & Annual Bonuses, Incentives & Rewards
- Buy More Holiday Scheme + Accrue Extra for Length of Service!
- Healthcare Cash Plan
- Cycle to Work scheme
- Pension Scheme
- Structured Progression Programmes & Pay Increases
The position would best suit an experienced customer-facing professional such as a Sales Executive, Retailer or Hospitality specialist who is used to working independently and wants the opportunities made available by a market-leading brand.